Pure Portal content items discrepancyPure Portal content items discrepancy

the We have received reports of some content items not showing on the Pure Portal. Generally, the issue seems to resolve itself within a day or two. Some customers have also noted that saving the affected profile in the Pure backend and then re-publishing it to the portal restores its visibility.

We are actively working to address this problem, and it has been assigned top priority.

What we are doing to correct it?

We are currently investigating the situation and appreciate customers who have already reported issues with specific examples. Additionally, we are examining automated jobs to determine if they might be contributing to the inconsistencies.

To see latest update, please go to https://psp.elsevier.com/productsupportportal/s/known-issues and find Known Issue KI-000005. Once you are on the details page of this Known Issue (KI), please click “Report” button to get notifications.

Best,
Pure Portals Team