Data refresh for hosted clientsData refresh for hosted clients

Request for Data Copy:

• Hosted clients should submit a Salesforce ticket specifying the source and destination environments, along with preferred downtime windows for the destination environment.
• If flexibility is needed, stating “at your earliest convenience” allows for quicker processing.

Scheduling:

• Data refresh activities are scheduled during EU/CET working hours (Monday to Friday).
• We will coordinate with customers to find convenient times, using an internal calendar for planning.
• The destination environment will be out of service for a duration of usually 15-30 minutes depending on size of the data.

Cost Policy:

• There is no cost for the customer for data copies as long as they have purchased a staging environment, following a fair use policy.
• If a customer makes multiple requests in a week or seeks a daily schedule, we may need to push back.

Automation:

• Currently, automation for scheduling data refreshes is not available.