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Data refresh for hosted clientsData refresh for hosted clients
A data refresh / copy can be useful when a new version of Pure is released and you want to test this with your most current Production data. This article outlines the steps to take and consider during this exercise.
Request for Data Copy
- Hosted clients should submit a ticket using Client Community Portal specifying the source and destination environments, along with preferred downtime windows for the destination environment.
- If flexibility is needed, stating “at your earliest convenience” allows for quicker processing.
Important!
Please make sure you have read and acknowledged What to be aware of when doing a data copy before making the request. And please make sure you have the user(s) needed to be able to login after the data copy!
Scheduling
- Data refresh activities are scheduled during EU/CET working hours (Monday to Friday).
- We will coordinate with customers to find convenient times, using an internal calendar for planning.
- The destination environment will be out of service for a duration of usually 15-30 minutes depending on size of the data.
Cost Policy
- There is no cost for the customer for data copies as long as they have purchased a staging environment, following a fair use policy.
- If a customer makes multiple requests in a week or seeks a daily schedule, we may need to push back.
Automation
- Currently, automation for scheduling data refreshes is not available.
Published at March 21, 2025