Providing you with a system that lies at the heart of your institution is a great responsibility. Read about our commitment in five key areas and meet our global team who will work to support you every step of the way.
Robust System Performance
Pure is designed to be robust. We take user privacy, data security and system performance very seriously.
Advanced Software Architecture - Pure is built on a sophisticated architecture, ensuring stability, reliability and responsiveness.
Reliable Hosting Services - We can host Pure in the Cloud (Amazon web services), saving you cost and effort.
Privacy of Data - Pure deploys industry-leading standards in data security and privacy.*
Availability - We guarantee a 99.5% system uptime.*
Backup and Recovery - Elsevier has well-defined business continuity and data security measures in place and backs up data on a daily basis.* . * When hosted by Elsevier in the Cloud
Supported User Engagement
We understand that Pure is most valuable if you and your fellow staff members can easily use it. We empower your local Pure administration team to deliver first-help for any questions from within your institution. At the same time, we provide a variety of information sources to help all users get the most out of Pure.
On-Campus Toolkit - Material to help you roll-out Pure on campus and support local engagement. Download the Campus rollout toolkit
Pure Academy - Global training program including online webinars, videos on demand, and master classes at live Pure events. Read more about Pure Academy
In-Product Guidance - Interactive documentation targeted at individual roles, from researcher to administrator.
Customer Consultants - Once you have gone live, our customer consultants will regularly reach out to you to help you build out the value of Pure within your organization.
Committed Support
The Pure Team is available to help your local Pure administration team, starting early in the implementation phase and continuing after Pure is live at your institution.
Experienced Implementation Team - Our Implementation managers will help your project team set up Pure in the most effective way for your institution.
Pure Service Center - We provide a self-service environment for your local Pure administration team to find information and request support. Visit the Pure Help Center.
Dedicated Support Team - Our team of product specialists in Singapore, Denmark, and New York, are available online, by email, and by phone. When you are open for business, so are we.
Effective Resolution Workflow - We actively investigate and respond to every issue raised, working based on the severity of the issue and the number of customers affected to prioritize what matters most. We are transparent about the status of any issues raised by your organization.
Transparent Partnership
We believe that open communication and exchange of ideas with you, our clients, is the best way to continuously improve Pure.
Strong Partnership - You know your data. We know Pure. Together we define, implement and evolve the best Research Information System for your institution. We encourage you to share your ideas and changing needs with us.
Predictable Releases - New Pure functionality is released on a committed schedule against a public Roadmap.
Transparency - You have an overview of your system performance and your user engagement with the product.
Client Participation - We value your opinion and will regularly ask for feedback about your satisfaction.
Active User Community
Pure becomes stronger through an exchange of ideas and best practices in the community.
User Groups - We have active user groups around the world that focus on exchanging experiences and discussing local as well as global themes. We actively support our user groups and seek input for our Roadmap from them.
Pure International Conference - Over 70 percent of our clients attend our regular user conference which is designed to facilitate sharing, learning and networking among Pure users globally. Find out more about the past Pure International Conferences
