Pure's logos
Pure Help Center for Pure Administrators

If you are a researcher, or other non-admin at your institution, click here.

  • Home
  • Announcements
  • Release Notes
  • Technical user guides
  • Training
  • Events
  • Support
  • Contact Us
  • Home
  • Pure Support team
  • Contact Us

A redesigned Pure help center is coming soon! Click here to learn more.

How Can We Help?

Search Results

Filter By Category

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Contact us

Contact Pure Support TeamContact Pure Support Team

If you need help or encounter a problem in relation to Pure, please contact us. 

The best way to get help is to log a ticket in our online issue-tracking system here: 

https://clientcommunity.pure.elsevier.com/


You can also call us:

 

Pacific, Australia & Asia

Europe, Middle East & Africa

Americas

Phone +65 6 349 0134 +45 77 88 79 79 +1 (646) 746-6409
Mon-Fri*

9am to 4pm SGT

(Singapore Time)

9am to 4pm CET

(Central European Time)

 

* excluding local holidays.

Outside opening hours, please call Elsevier Customer Service at:

  • 8am to 7pm CST on +1 (888) 615 4500 (US toll free) or +1 (314) 447-8068 (non-US toll free)
  • 8am to 7pm SGT on +65 6 349 0222

You are also welcome to send us an email at Pure-Support@elsevier.com.

 

Published at November 12, 2024

Download
Table of Contents
  1. Pacific, Australia & Asia
  2. Europe, Middle East & Africa
  3. Americas
Related Articles
  • Contact your local administrator
  • Escalation of errors
Keywords
  • help desk
  • contact support

Was this article helpful?

Yes
No
Give feedback about this article

    About Pure

  • Announcements
  • Pure Privacy and Data Protection

    Additional Support

  • Events
  • Client Community
  • Training

    Need Help?

  • Contact Us
  • Submit a Support Case
  • My Cases
  • Linkedin
  • Twitter
  • Facebook
  • Youtube
Elsevier logo Relx logo

Copyright © 2025 Elsevier, except certain content provided by third parties.

  • Terms & Conditions Terms & Conditions
  • Privacy policyPrivacy policy
  • AccesibilityAccesibility
  • Cookie SettingsCookie Settings
  • Log in to Pure Help CenterLog in to Helpjuice Center

Knowledge Base Software powered by Helpjuice

Expand