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Escalation of errorsEscalation of errors

Escalation of errors is handled within Elsevier’s issue tracking system, by commenting on a given issue. For issue of an urgent nature, you may reach us by phone or e-mail (phone preferred). 

Note, that this can only be done by Administrator of Pure and you must have an existing support Case for reference. 

 

Visit https://clientcommunity.pure.elsevier.com/ to create a case or visit existing cases or Contact Pure Support Team directly.

 

 

 

Published at September 08, 2025

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