Download Statistics Not UpdatingDownload Statistics Not Updating

What

When you click on a file in either the Pure Portal or Research output editor window, the download statistic increases.
You can see download statistics here:

• on a Research output on the Portal (if enabled)
• in the Research output editor window > Metrics tab > Download statistics

Read more about how this works below and what to check if the download statistics do not update.

How

Every time a file is downloaded, several things need to happen before the download statistic is updated on the Pure Portal:

1. The job "Compute download statistics metrics" (DownloadStatisticsMetricsJob ) fetches the downloads from the Pure Portal and updates the record in Pure backend. (Nb: this step is only relevant if the file was downloaded from the Pure Portal.)
2. The job "Filter Download Information" (filterDownloadInformationCronJob) processes new audit entries and removes downloads that are not counted in the statistics (unwanted sources and duplicates - see below). (Nb: This job will trigger the job "Compute download statistics metrics" once it is finished.)
   • New audit entries: entries that have not been processed by the job before, determined by comparing a hash of the current configuration with the hash stored on the download entry.
   • Unwanted sources: the job is configured with a list of user agent strings of unwanted sources; these are mostly search engines and other web crawlers.
   • Duplicates: a job entry is determined to be a duplicate if the same file was downloaded from the same client IP using the same browser within the last 30 seconds.
3. The Pure Portal must have all updates pushed to the Portal.

Note: The download statistics job counts downloads from both the Portal and the Pure backend.

More information

Different Download Statistics Between Local and Community Instance