Download Statistics Not UpdatingDownload Statistics Not Updating

What

When you click on a file either in the Pure Portal or in Research output editor window, the download statistic increases.
You can see download statistics here:

• on a Research output on the Portal (if enabled)
• in Research output editor window > Metrics tab > Download statistics

If the download statistics does not update, below is listed how it works and different options to check:

How

• Every time the file is downloaded 3 steps needs to be done before the download statistic is updated on the Pure Portal.
  • The first one is only relevant if the file was downloaded from the Pure Portal.

1. The job "Compute download statistics metrics" (DownloadStatisticsMetricsJob ) fetches the downloads from the Pure Portal and updates the record in Pure backend.
2. The job "Filter Download Information" (filterDownloadInformationCronJob) removes downloads that is not counted in the statistics (Unwanted downloads and duplicate downloads).
   Note: This job will trigger the job "Compute download statistics metrics" once it is finished.
3. The Pure Portal must have all updates pushed to the Portal.

Note: The download statistics counts both downloads from Portal and the backend.

• The filterDownloadInformationCronJob process new audit entries and removes:
  •  
    • New audit entries: entries that have not been processed by the job before, determined by comparing a hash of the current configuration with the hash stored on the download entry.
  • Downloads from unwanted sources
    • Unwanted sources: The job is configured with a list of user agent strings of unwanted sources, these are mostly search engines and other web crawlers.
  • Duplicates
    • Duplicates: A job entry is determined to be a duplicate if the same file was downloaded from the same client ip using the same browser within the last 30 seconds.

More information

KB-494 Different Download statistics between community and local instance
Note: Some of this information is for internal use only and might not be accessible.