How Can We Help?
Having trouble logging into the Pure Client CommunityHaving trouble logging into the Pure Client Community
In order to access the Pure Client Community, you need to have an account enabled in the platform.
If you are new to Pure Support, you should reach out to one of the Pure Administrators at your institution to arrange this for you.
The Pure Client Community uses the Elsevier+ sign-in system:
- If you are already using an ID+ account to sign into various Elsevier services, simply use the same information to sign in to Pure Client Community.
- If you do not already have an Elsevier ID+ account, you will create one the first time you try to login.
- The username should be your work email address.
I am using my Elsevier ID+ account but still can't login
There are a number of things you can try:
- Use a fresh browser. We recommend trying Google Chrome and making sure that cookies and cache have been cleared. Please follow this guide: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
- If it is an option for you, try logging in from a mobile phone or computer that is not part of your work network.
- When at the login screen, click "Try another account" and then “Sign in via your organization”.
If none of the above works, please provide your Pure Administrator with a screenshot of the error message AND your browser address line so that they can contact us to investigate further. Alternatively, you can email these to us directly at pure-support@elsevier.com.
I need support but can't login to the Pure Client Community
You can always contact us via email: pure-support@elsevier.com until your login is working as intended.
Published at September 04, 2025