Email Notification for Personal Users Not GeneratedEmail Notification for Personal Users Not Generated

What

Personal users / Researchers can't receive email notifications while a customer configured so in the User profile > Email settings.

How

Notification emails and messages will be triggered only after the user's first login. So make sure that a user (NOT by someone log-in on behalf using "user switch") has logged into Pure as a user at least once.

If you wish to change this behavior, go to Administrator > system settings > Pure mail and toggle OFF/ON "Only send email messages to users that have logged into Pure":

More information

KB-468 Email notifications to own user
Note: Some of this information is for internal use only and might not be accessible.