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  • See all
  • Content types
  • Supported platformsModified Jan. 13, 2025
  • How Can Cover Sheet Show Cyrillic or Chinese CharactersModified Jul. 27, 2024
  • How Do Internal Person Names Appear on Research OutputsModified Feb. 05, 2025
  • Removing Research Outputs From the Filter "Claimed/Disclaimed Research Outputs"Modified Jul. 27, 2024
  • Terms of Agreement ConfigurationModified Jul. 27, 2024
  • Audit Retention Purger JobModified May. 05, 2025
  • Update Current Publication Status JobModified Jul. 27, 2024
  • Email Notification for Personal Users Not GeneratedModified Jul. 27, 2024
  • Help With Cron ExpressionsModified Jul. 27, 2024
  • Content Types and Number of Workflow StepsModified Apr. 03, 2025
  • Add Keyword Group to ContentModified Mar. 13, 2025
  • Create Custom Classification Scheme for Use as KeywordsModified Apr. 24, 2025
  • Name Variants LogicModified Mar. 26, 2025
  • How to Disable UN Sustainable Development Goals (SDGs) Keyword Group on ContentModified Jul. 27, 2024
  • What is Person Maintenance JobModified Dec. 11, 2024
  • Duplicate ISBN FilterModified Jan. 08, 2025
  • Deindex Person source IDsModified Jan. 07, 2025
  • Only Allow Selection of Classification Leaf Nodes on Keyword GroupModified Jul. 27, 2024
  • Generating SAML Certificates and Private KeysModified Aug. 12, 2024
  • How to Check if a SAML Certificate is ExpiredModified Jul. 27, 2024
  • UN Sustainable Development Goals (SDGs) Article OverviewModified Jul. 27, 2024
  • Merge Duplicate Journals JobModified Oct. 31, 2024
  • What is Submission LanguageModified Jul. 27, 2024
  • History and Comment vs. Audit LogModified Nov. 13, 2024
  • License CountModified Mar. 26, 2025
  • Person Relation Type to OrganisationsModified Jul. 27, 2024
  • Import a Controlled Vocabulary/TaxonomyModified Apr. 24, 2025
  • Classification/Structured Keyword Volume LimitsModified Apr. 24, 2025
  • Type Field in Classification SchemesModified Apr. 24, 2025
  • How to Add Keywords on Person and Organisation RelationModified Jul. 27, 2024
  • Classification Scheme Maximum LengthModified Apr. 24, 2025
  • Remove a Research Output typeModified Dec. 17, 2024
  • Modifying Help Texts for Content Template TypesModified Jul. 27, 2024
  • Email Notifications to Own UserModified Jul. 27, 2024
  • Finding Logical Name to XML KeywordsModified Jul. 27, 2024
  • How to Delete a Keyword GroupModified Jul. 27, 2024
  • Difference Between User Supporter and Trusted UserModified Oct. 15, 2024
  • Pure and Time Zones (Hosted Servers)Modified Jul. 27, 2024
  • Student allowed to create Ethical reviewsModified Apr. 03, 2025
  • Open Access Electronic File Upload ReminderModified Jul. 27, 2024
  • Mandatory Title Field is BlankModified Jul. 27, 2024
  • Edit Project AssociationModified Jul. 27, 2024
  • Blank and Default Text ResourcesModified Jul. 27, 2024
  • Maintenance Mode PasswordModified Jul. 27, 2024
  • Administrator > System Information > Session (Active Sessions)Modified Jul. 27, 2024
  • Normal Pure Login - Too Many Login AttemptsModified Jul. 27, 2024
  • System Message Visibility on User SwitchModified Jul. 27, 2024
  • Format a System MessageModified May. 05, 2025
  • Why are IDs Overwritten When Changing Template?Modified Jul. 27, 2024
  • Database Out of DiskspaceModified Jul. 27, 2024
  • Finding Spaces in XMLModified Jul. 27, 2024
  • Workflow Labels: Difference Between the Red Revalidate Label and the For-Revalidation LabelModified Jul. 27, 2024
  • How to Allow Multiple Classified IDsModified Jul. 27, 2024
  • How to Add Custom Ratings on Journal or PublisherModified Jul. 27, 2024
  • Add Free Text Keywords to ContentModified Oct. 02, 2024
  • Using Auto-populate Suggested KeywordsModified Jul. 27, 2024
  • When is Pure Version 5.XX.Y(-Z) Released?Modified Jul. 27, 2024
  • Keyword Description - Helptext to Keyword GroupModified Jul. 27, 2024
  • Data Privacy Policy - Link in User ProfileModified Jul. 27, 2024
  • How to See if Accessibility (High Contrast) WorksModified Jul. 27, 2024
  • How to Add/Modify Relations in the Unified Project Model (UPM)Modified Jul. 27, 2024
  • Locking Users Out When Doing System ChangesModified Jul. 27, 2024
  • Fields that trigger revalidationModified Sep. 23, 2024
  • Research Output Workflow Step and the Publication StatusModified Jul. 27, 2024
  • ContentCorrectionJobModified Jan. 22, 2025
  • Export to Excel - Column 0 (Year)Modified Jul. 27, 2024
  • Changing From Email AddressModified Jul. 27, 2024
  • User Has Not Permission to Access PureModified Jul. 27, 2024
  • Classification Schemes: URI Validation on Special CharactersModified Jul. 27, 2024
  • Default Research Output Types and TemplatesModified Dec. 18, 2024
  • Total Number of Authors, How Does This Work?Modified Jan. 17, 2025
  • Security Restriction OptionsModified Jul. 27, 2024
  • Merge WarningsModified Aug. 08, 2024
  • Student Thesis, Adding Secondary SourcesModified Jul. 27, 2024
  • Delete/Remove UN Sustainable Development Goals (SDGs) Keywords Modified Jul. 27, 2024
  • Bulk Change Keywords on Content JobModified Aug. 30, 2024
  • Datasets: Keyword Group MissingModified Jul. 27, 2024
  • How Pure Handles Persons With Two Affiliations to the Same OrganisationModified Jul. 27, 2024
  • Users as Only Trusted UsersModified Jul. 27, 2024
  • Research Output: Chronology Error During MergeModified Jul. 27, 2024
  • Using Advanced Search to Create Lucene SearchModified Oct. 28, 2024
  • Examples of Lucene SearchesModified Jan. 07, 2025
  • Searching in Specific Index Fields - Lucene Query SyntaxModified Apr. 09, 2025
  • How to Use the Person ID Import JobModified Oct. 17, 2024
  • Bulk Change IDs on Content JobModified Jul. 27, 2024
  • External Publication ID Import JobModified Jul. 27, 2024
  • Visibility in PureModified Mar. 26, 2025
  • Propagating UN Sustainable Development Goals (SDGs) KeywordsModified Jul. 27, 2024
  • Adding UN Sustainable Development Goals (SDGs) in the Pure BackendModified Jul. 27, 2024
  • UN Sustainable Development Goals (SDGs) Not Being Added in the Pure BackendModified Jul. 27, 2024
  • What is the Audit Entry Archiver Cron Job?Modified Jul. 27, 2024
  • Staff Type: Academic and Non-academicModified Jul. 27, 2024
  • Create Custom Funding ClassificationsModified Jul. 27, 2024
  • Bulk Change Keywords on Content Job ErrorModified Jul. 27, 2024
  • Pure Assignment of Affiliations on Persons and How to UpdateModified Jul. 27, 2024
  • Publication Category Set By Default on Research OutputsModified Jul. 27, 2024
  • Student Thesis Bulk Upload of Files or PDFsModified Jul. 27, 2024
  • Closed Workflow Status on AwardsModified Jul. 27, 2024
  • Utilizing Department ID (DPTID) in PureModified Jul. 27, 2024
  • New Personal Overview: Person With No ContentModified Jul. 27, 2024
  • Difference Between UUID and Pure IDModified Jul. 27, 2024
  • The Difference Between DOI, Physical Data and LinksModified Jul. 27, 2024
  • Dataset StorageModified Nov. 25, 2024
  • What is the Preserved Content Maintenance Cron Job?Modified Feb. 07, 2025
  • Limit Personal Users to Modify or Create Content TypeModified Jul. 27, 2024
  • Export to Excel "Unable to Locate Projection" ErrorsModified Jul. 27, 2024
  • Preserved Content Update JobModified Mar. 26, 2025
  • Enabling/Disabling Organisation AssociationsModified Jul. 27, 2024
  • Organisation Affiliation SortingModified Jul. 27, 2024
  • Change Standard Email TextModified Jul. 27, 2024
  • How Many GB Storage Space is Pure UsingModified Jul. 27, 2024
  • Prune Job Log EntriesModified May. 02, 2025
  • Author CollaborationsModified May. 16, 2025
  • Vendor Message When Accessing PureModified Jul. 27, 2024
  • Adding File Type ExtensionsModified Jul. 27, 2024
  • Troubleshooting SAML Authentication ErrorsModified Nov. 08, 2024
  • Corresponding Author Tags & Author Collaboration Placement in ListingModified Jul. 27, 2024
  • Budgets in Awards (Account Totals)Modified Jul. 27, 2024
  • How Does Uploads to Pure WorkModified Jul. 27, 2024
  • Populate Subdivision on External Organisations Job WarningModified Jul. 27, 2024
  • How to Disable Fingerprints on Content TypesModified Jul. 27, 2024
  • Limit Electronic Version to PDFModified Jul. 27, 2024
  • "Available Updates by Metadata Field" - Filter is Missing Some OptionsModified Jul. 27, 2024
  • Using Equipment CategoriesModified Jul. 27, 2024
  • Usage analyticsModified Jul. 27, 2024
  • What to be aware of when doing a data copyModified Mar. 18, 2025
  • History and Comments: Missing After an UpgradeModified Nov. 12, 2024
  • Funding information, text and detailsModified May. 02, 2025
  • How to deduplicate and merge research outputsModified Jul. 27, 2024
  • Which Content Types allows for solely external affiliation registration? Modified Jul. 27, 2024
  • 'Taken Over by' knowledge articleModified Jul. 27, 2024
  • How to Create a New Organisation TypeModified Jul. 27, 2024
  • Unable to save/run the Management of Keywords Reflecting Sustainable Development Goals (SDGs) JobModified Jul. 27, 2024
  • Why can't I see the files after changing publication template?Modified Jul. 27, 2024
  • Name Variants in PureModified Jul. 27, 2024
  • How to Bulk Reset Password in PureModified Jul. 27, 2024
  • Only Select Approved Content TypesModified Jul. 27, 2024
  • Temp Folder in Tomcat - How to Clean UpModified Sep. 05, 2024
  • Duplicate Research Outputs - "Duplicate Titles" vs "Possible Duplicates"Modified Jul. 27, 2024
  • How to bulk unlock contentModified Jul. 27, 2024
  • Remove and disable Funding text and detailsModified Jul. 27, 2024
  • IRUS Download StatisticsModified Jul. 27, 2024
  • Cron job: Delete User MessagesModified Jul. 27, 2024
  • Name and affiliation renders on contentModified Jul. 27, 2024
  • Switching the SDGs job to the one based on API-based classifierModified Oct. 15, 2024
  • Changing text in 'Text resources' hasn't workedModified Oct. 22, 2024
  • Show period on Research output author organisation affiliationModified Oct. 23, 2024
  • AuditModified Feb. 04, 2025
  • Pure emailModified Feb. 27, 2025
  • Dashboard - Who Can Manage Widgets and MoreModified Dec. 10, 2024
  • Dashboard: Manage widgetsModified Jan. 09, 2025
  • Dashboard: Manage dashboardModified Jan. 09, 2025
  • Dashboard: Configure widget templateModified Jan. 09, 2025
  • What is Publication Category on Research OutputsModified Jan. 14, 2025
  • Supervisor overviewModified Feb. 03, 2025
  • System UsersModified Apr. 08, 2025
  • Classification schemesModified May. 16, 2025
  • Data retention policyModified May. 05, 2025
  • System messagesModified May. 16, 2025
  • ImpactsModified Mar. 24, 2025
  • Ethical reviewModified Apr. 03, 2025

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