Usage analyticsUsage analytics

Introducing Pure Usage Analytics

For our customers and users: Quantified insights can help your institution make optimal use of Pure. For example, analyzing the number of visits to pages or features can help institutions support their users by identifying areas or tasks where they succeed or struggle.

For the Pure team: Usage analytics insights will help our product developers prioritize building the features that matter most to your users and target areas that need improvement.

What service providers do we use to collect analytics?

We make use of multiple services to support collecting anonymous usage analytics. These include:

Talkback - Pure's in-product feedback mechanism which provides counts of content created, modified and deleted, as well as system-specific performance and licensing metrics. 

Adobe Analytics - a commercial, cookie-based, analytics product that provides UI interaction analytics.

Google Analytics - a commercial, cookie-based, analytics product managed and authorised by your institution, that provides your institution with page visitor information.

More information for Pure Administrators

For more in-depth information on how each service mentioned above collects information, and how to get the best possible insights from these services, please consult the Pure manual (either search directly for "Usage analytics" or navigate via Pure for Technical Administrators > Core functionality > Get started as a Pure Administrator > Users, login, security and analytics > Usage Analytics).

If you have further questions, please contact Pure Support.