Who we are

We are Pure Product Specialists and are here to assist you in your journey through Pure. We are a global team (located in Europe, Asia and the Americas).

Besides handling incoming issues the support team also handles education in Pure including writing documentation and conducting Pure Academy classes.

You are always welcome to reach out to the Support team directly, but we strongly encourage you to create cases from Pure Client Community in order to ensure that the issue is solved as fast as possible by the most competent person. By registering the cases we are able to triage the issue to one of our teams who can look into the case further and, if necessary, ask for additional information. 

Meet our Team

😊	Name / Title	How I like helping you!
	Anamaria Martinez Marin, Product Specialist Bogota, Colombia	I joined the team in March 2024. I have a background in producing and editing science and now I am supporting it, how cool is that? It has been amazing to learn about such a complex and dynamic tool as it is Pure and to be able to help and provide better support each day.  I am happy to assist you, so please feel free to reach out.
	Anette Rosendahl Pedersen, Product Specialist Aalborg, Denmark	I have been working with Pure since 2016, bringing thorough experience to the table. I hold a Master's degree in Library and Information Science, which helps me understand our clients needs. I enjoy finding good solutions for our clients and making sure they have a positive experience. My goal is to always provide the best support possible.
	Becky Adkins-Cephas, Product Specialist Connecticut, USA	I joined the Pure team in 2014, starting my career as an Implementation Manager and later moving to the Support team in 2016. I love being able to work with such a dynamic team of individuals who help me consistently grow. My hope is that I bring my years of knowledge in working with Pure to our clients by providing the best possible service while making their every day work tasks a little bit more efficient.
	Benjamin Soo, Product Specialist Singapore	I’ve been with Pure since 2017, bringing a background in research management and a passion for CRIS. I enjoy helping clients solve challenges, approaching each issue like navigating a maze. I’m also grateful to work alongside colleagues who generously share their knowledge and expertise, fostering a collaborative environment.
	Christian Pedersen, Product Specialist Winnipeg, Canada	Joined in 2020 with a background in technical support and process management. I enjoy working with such smart and knowledgeable people and working with a team that is always striving for providing world class service for all clients.
	Eliza Andreasen, Product Specialist Aalborg, Denmark	I joined Pure in 2024. I have a background in Digital PR & Social Media, as well as cross-cultural interpreting and translation. My priority is to communicate efficiently, with authenticity, transparency and respect. I come from Romania and have been living and working in Denmark since 2015.
	Golnush Lashgarara, Product Specialist Aalborg, Denmark	I joined the Pure team in March 2024 and have a background in Language & International Studies. Every day, I learn something new about Pure through our clients' insightful questions, and this collected knowledge helps me provide better support tailored to your needs. I'm here to assist you, so please feel free to reach out with any inquiries.
	Henrik Simonsen, Product Specialist Aalborg, Denmark	I have been with the Pure team since 2007, and I love helping you, when I can make your life easier by pointing out features or ways to work, where you can get your job done better and quicker.
	Kanako Honma, Product Specialist Tokyo, Japan	I joined the Pure team in 2022, and am still learning how we can support customers with Pure. It's always a pleasure to explore various aspects of Pure with your questions.
	Katia Tarnowicz, Product Specialist Naples, Florida, USA	I have worked in Academic Libraries for many years, my background is on Library and Information Science and customer service. I have known Elsevier Products from my library days, so I was delighted to joined Pure team in 2022 and get to work together with a great team to help clients with their needs.
	Lorna Pedersen, Product Specialist Aalborg, Denmark	I joined the Pure Support family in March 2024. It is a privilege to work alongside such knowledgeable colleagues and a pleasure to be able to help with even the smallest Pure query.
	Meiler Manguiat, Product Specialist Singapore	I joined Elsevier in 2017 and am happy in my current role. My career began at the University of the Philippines Manila, where I spent seven years in a research facility. This experience led me to Singapore, my second home for 16 years, and I’m grateful for the journey that brought me here.
	Mohammad Al-Asadi, Product Specialist Aalborg, Denmark	I joined the Pure team in 2022. I work with Pure to help our clients get the most out of their experience. My focus is on understanding customer needs, finding effective solutions, and ensuring a smooth and positive journey with Pure every step of the way.
	Morten de Melo Lyng, Manager Pure Global Support Aalborg, Denmark	I am privileged to manage the Pure Support team since 2017. I have a background in general management, customer service, training and project management. My daily challenge is provide the space and culture to grow the skills of the team, while taking on more and more clients.