How Can We Help?
Pure mailPure mail
In Administrator > System settings > Pure mail you can find a range of settings to be in charge of your mail setup.
| Setting | Description | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Support e-mail address |
This email address will be shown inside Pure admin in the Help and support section. This should be the address for your internal support.
|
|||||||||
| Mail signature | Allow you to insert custom signature text for all mails send from Pure. Note, that it can not use and HTML formatting. Just plain text. | |||||||||
| E-mail queue processing delay |
This controls how ofter Pure will process the internal e-mail queue. This is the time in seconds between queue processing, so if Pure is hitting your email server to often, you can increase this value. |
|||||||||
| Force recipient of all e-mails |
If an e-mail is specified here, all emails sent by Pure will be sent to this email address instead of who it was originally for. This is mostly used for Test instances of Pure, so it does not accidentally send out email to all your users, but you still want to test that email are sent. |
|||||||||
| Exclude e-mail addresses from force recipient of all e-mails | Comma separated list of email addresses that should be excluded from the Force recipient of all e-mail configuration. | |||||||||
| From e-mail address | From e-mail address of all emails sent from Pure. This e-mail address (mail server) was configured during the first install. Usually there is no need for changing this. If change is needed, make sure the new From e-mail address is a valid address on the mail server. |
|||||||||
| Reply to e-mail address | The reply to email address on e-mails sent from Pure. | |||||||||
| Mail host (SMTP) | The SMTP server that Pure should use to send email through. This is the server that was configured during the first install. | |||||||||
| Mail port | The port used by the SMTP server. Defaults to port 25. | |||||||||
| Mail host user name | If the SMTP server requires a username to send out emails it should be specified here. | |||||||||
| Mail host password | If the SMTP server requires a password to send out emails it should be specified here. | |||||||||
| Enable or disable STARTTLS command | If the SMTP server supports STARTTLS it can be enabled here. It is disabled by default. | |||||||||
| On will check the server identity | Should the server identity be checked as specified by RFC 2595 | |||||||||
| Mail connection timeout | The timeout for the connection to the SMTP server when trying to send an email. If the connection between Pure and the SMTP server can be slow, you might need to increase this before any emails can be sent. | |||||||||
| Advanced settings |
This allows you to set advanced mail settings directly using Java mail properties. Some examples of what can be set:
Example of how to set the properties For all possible properties see Java Mail SMTP documentation. |
|||||||||
Throttle emails (max emails per second) |
This configuration property controls the maximum number of emails Pure will send per second. Many mail servers have the option to configure rate limits. Default is 10. | |||||||||
| Only send e-mail messages to users that have been logged in to Pure | If this is enabled Pure will only send out emails to users that have been logged in to Pure. | |||||||||
| Forces email to internally-managed users |
Enabling this option will ensure internally-managed users will receive emails even if the "Forces recipient of all emails" has been set. This option is complementary to the explicit email whitelist.
|
Updated at January 10, 2025