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Contact Experts and Forced RecipientContact Experts and Forced Recipient

What

Setting up and testing Content expert feature on Pure Portal will not forward email to Forced recipient set up in Admin > System settings > Pure mail. It will be send to the configured email.

Why

The Contact expert emails are being sent out from the Portal - not from the back-end. This means that even though they have set up Forced recipient, then the Contact experts feature will still work.

More information

KB-476 Contact expert mail receiver
5.16.0 Release notes
Note: Some of this information is for internal use only and might not be accessible.

Published at October 13, 2023

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Table of Contents
  1. What
  2. Why
Related Articles
  • Portal Queue
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  • Contact Expert Email Receiver
Keywords
  • portal - pure portal
  • messages/notifications
  • e-mail
  • mail
  • 5.16.1

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