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Configurable Supervisor Synchronisation Job - Cannot Find Person IDConfigurable Supervisor Synchronisation Job - Cannot Find Person ID

What 

Configurable Supervisor Synchronisation job throws errors like this:

Stacktrace
Creating Person with external id 20127456
ERROR: Did not find person with ID: 20127456
INFO: Done!

Why 

  • The job can only match persons created by the Configurable Person Synchronisation job. So if the Configurable Supervisor Synchronisation job tries to run on persons created by other ways, i.e. if bulk imported or manually created, then it will throw the above error.
  • If you bulk import or manually create persons, do switch to the Configurable Person Synchronisation job, then the supervisor data will be synched in properly with no errors.
  • Another possibility is that the person the Configurable Supervisor Synchronisation job is looking for was not yet completely created by the time the job ran. This happens when the order of the Configurable Synchronisation jobs is not in the right order - see KB-763 on how to fix it.

More information

General information on Client space: Configurable Supervisor Synchronisation Job
KB-87 Transitioning to the Configurable synchronisation
KB-89 Bulk Import vs. Synchronization: A Definition
KB-93 General Configurable Syncronisation errors
KB-763 Running the Configurable Synchronisation Jobs in the right order
Note: Some links are for internal use only and might not be accessible.

Published at January 28, 2025

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Table of Contents
  1. What
  2. Why
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Keywords
  • synchronisation - configuration
  • 5.24.2
  • synchronisation - xml
  • 5.21.2-1
  • synchronization
  • sync
  • synch

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